Best Western Plus The Quays Hotel Sheffield

“Brilliant friendly service”

Stayed in Sheffield for my Dad’s birthday and the Kelham Island beer festival. Whilst staying at the Best Western we had a brilliant time. The rooms were comfortable and had a lovely design and the reception staff were brilliant with any requests including a late check out amendment. Victoria and… Mehr

Stayed in Sheffield for my Dad’s birthday and the Kelham Island beer festival. Whilst staying at the Best Western we had a brilliant time. The rooms were comfortable and had a lovely design and the reception staff were brilliant with any requests including a late check out amendment. Victoria and her team in the restaurant are fantastic. Really social and always on hand to help. They made having break fast their and absolute delight. They went above and beyond when they found out it was my dad’s birthday and came out with a cake. Really made his day and I can’t recommend enough staying/eating here!

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“Handy Overnight”

It's in the city centre , near Ponds Forge. Private car park ( £8 overnight). There's a public car park just opposite if the hotel is full. Seems like they are doing the hotel up bit by bit. Our fourth floor room was brand new refurbished and was very nice, we were overlooking the canal basin. All … Mehr

It's in the city centre , near Ponds Forge. Private car park ( £8 overnight). There's a public car park just opposite if the hotel is full. Seems like they are doing the hotel up bit by bit. Our fourth floor room was brand new refurbished and was very nice, we were overlooking the canal basin. All the staff were very helpful, breakfast was good. The pool is good, as is the gym. Sauna and steam nice. Looks like they took out the jacuzzi and tiled it over. The changing and shower areas are in need of some attention but I guess they will get round to that sooner or later Overall a very comfortable overnight and would stay again

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“Not value for money, much of the hotel dated”

We booked 2 rooms & we were the main booking paying the bill for both rooms, which made our stay even more disappointing when the other room in our party was located 3 floors away from us. The room we had was dated. It had stains on the carpet, when we showered, water leaked onto the bathroom floor… Mehr

We booked 2 rooms & we were the main booking paying the bill for both rooms, which made our stay even more disappointing when the other room in our party was located 3 floors away from us. The room we had was dated. It had stains on the carpet, when we showered, water leaked onto the bathroom floor, there were not enough plugs for use, with one side of the bed having 2 & the other side having none and the radiator in the room was falling off the wall. We have decided to still award 3 stars because- location was good, all staff we were greeted by were pleasant & the public spaces of the hotel were large & clean. At 94.00 each (not including breakfast) plus £8 parking for 24hr, it was not value for money & so when back in Sheffield we will not be staying here.

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