Four Points By Sheraton Hotel & Suites San Francisco Airport

“Clean and easy to get too from airport.”

Stayed for a night between flights. Close to airport and easy to get to on 292 SamTrans $2,52 from airport. Friendly staff, not glamorous but absolutely fine. Rooms tidy and clean. Triple glazing keeps highway noise well out. More noise from neighbouring room or hallway. Beds soft and comfy. E… Mehr

Stayed for a night between flights. Close to airport and easy to get to on 292 SamTrans $2,52 from airport. Friendly staff, not glamorous but absolutely fine. Rooms tidy and clean. Triple glazing keeps highway noise well out. More noise from neighbouring room or hallway. Beds soft and comfy. Easy to use coffee machine. Big tv!

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“An aged hotel with decent staff and facilities under new management by Marriott-Bonvoy”

The location is easy to find; GPS took us there without any problem. There is no free parking in the San Francisco area; parking is $20 per day. The parking area is secure and has two levels. We had no problems finding a parking space during our stay. The room 429 we had was clean, and the rug und… Mehr

The location is easy to find; GPS took us there without any problem. There is no free parking in the San Francisco area; parking is $20 per day. The parking area is secure and has two levels. We had no problems finding a parking space during our stay. The room 429 we had was clean, and the rug underneath our bed was quite thin. Since the hotel is located near the airport, the windows have two double-paned glass windows to keep the sound to the lowest possible level. That is a plus. The phone, the TV, and the remote control are decent. The toilet amenities are basic but sufficient. The two areas I want to complement this hotel are (1) the front desk staff was very friendly and supportive, when I told them the problems I found in the room, they immediately changed the room for us. I ran into three of them during our 24-hour stay. They took the customers’ concerns seriously. (2) The check-in was at 3 pm but we were told that check-in at noon would be possible if rooms were available. However, we arrived at the hotel at 7:30 am, I was merely asking for information on when we could check-in, and the front desk staff gave us a room right away. That was a bonus. We could unpack before we went out for breakfast. The Four Points by Sheraton was Sheraton chain owned until Oct 2024 before Marriott-Bonvoy took over the management 3-4 months ago. The hotel was built in 2001 and last renovated in 2014. The hotel itself has aged. Rust could be found on the door hinges and many other metal edges. Room 429 had 3 problems: (1) the vent/fan in the bathroom was not working, (2) the room had no hot water, only lukewarm water was available from the shower head, (3) we set the thermostat to “heat” and temperature to 70 degrees and within half an hour, the temperature was switched to 88 degrees at max. I reset it 4 times, all 4 times were switched to 88 degrees within half an hour. I brought these problems to the front desk, and the gentleman at the front desk immediately changed the room for us and we were thankful. This hotel’s location is decent, and the lobby area is clean. They have a dining area, but we did not try it out (no free breakfast at this location). If we have another chance to visit the area, I will book this hotel again.

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