Plaza San Antonio Hotel & Spa, Autograph Collection

“Beautiful experience”

We were professionally greeted by Amina. She was unable to find our reservation but she assured us that she could fix the mixup. She created a new reservation and honored the rate of our original reservation. Raul our bell captain assisted us with our luggage. He gave us some tips of the area which… Mehr

We were professionally greeted by Amina. She was unable to find our reservation but she assured us that she could fix the mixup. She created a new reservation and honored the rate of our original reservation. Raul our bell captain assisted us with our luggage. He gave us some tips of the area which was valuable. When we checked out our we were assisted by Iam and Israel they were professional in checking us out of the hotel and handling our luggage. Bottom line the service was exceptional. The room was well appointed and beautiful. I would highly recommend staying at this property. Keep up the excellent work.

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“Experience in hospitality”

The moment we arrived we were greeted by Zander the valet and warmly welcomed by Helana who promptly told us about the resort. It was excellent! The wedding we attended was hosted in the garden and then moved into the conference center wich appears more like a high end reception hall.

“pursuing excellence”

I haven’t even checked in to celebrate my birthday at the property and already Nicole has shown putting people first, pursuing excellence, embracing change, acting with integrity and serving our world with only her voice! Go Nicole thank you and can’t wait to stay at property!

“Great reviews but a bit disappointed...”

We stayed at this Marriott property because of the reviews. I was a bit disappointed in our stay with a few noted exceptions. I am a Marriott Bonvoy Ambassador member and attempted to use my nightly upgrade awards. There was some sort of music teachers' conference in town, so I get the hotel was … Mehr

We stayed at this Marriott property because of the reviews. I was a bit disappointed in our stay with a few noted exceptions. I am a Marriott Bonvoy Ambassador member and attempted to use my nightly upgrade awards. There was some sort of music teachers' conference in town, so I get the hotel was fully booked. We were given the smallest room next to the elevator. Room layout is a bit odd as your door opens into the bathroom. When we got to the room, there was a potato chip on the floor as well as a previous guest's hair bands. We had to request the shower be cleaned as we thought there was mold but as it turns out, it seems as if the builders used the wrong grout for the shower that absorbs water. We had to request housekeeping during our stay because we had been gone all day, and no one came by to clean the room. There was always a long line at the front desk if you needed anything. With that said, the front desk staff was always very helpful. The hotel entrance is a hot mess and is shared with another hotel across the street. There is always traffic and always a long line just to get valet parking. The valet guys always seemed overwhelmed (not their fault). The hotel restaurant was a mixed bag of experiences. We had breakfast there three days and dinner once. We tried to go in for coffee and dessert, but the host was so rude, I just looked at my husband and we decided to leave. He didn't want to seat us unless we were going to order something substantial and kept giving us the third degree. Maybe if our name was Abe Frohman... Every time we went in the restaurant, we were told to have a seat in the waiting area by the hostess while they were getting a table ready. Every time we were in the waiting area, we would look around and there would be plenty of tables available...? Tracy was our server during breakfast, and she was the best. Super friendly and very efficient; she was always there if we needed anything. The server we had for the one dinner was hardly ever seen and we sat for 20 minutes waiting for a check when we were the only ones in the restaurant. Overall, I would not stay here again. The entire experience with the host at the restaurant was very off putting.

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