Hilton Atlanta Airport

“Good Points and Not So Good Points”

Mr. John did an amazing job of making sure that I understood the guest operations of the hotel. He provided friendly service and made sure the stay was pleasant. Mr. John's main elevator key was not working, please make sure that it works at all times, so that he has access to help all guests with … Mehr

Mr. John did an amazing job of making sure that I understood the guest operations of the hotel. He provided friendly service and made sure the stay was pleasant. Mr. John's main elevator key was not working, please make sure that it works at all times, so that he has access to help all guests with bagging carts (etc.) Donald had great customer service/awesome personality from Herb N' Kitchen. He was such a joy to speak with. He was very friendly and was very positive. There was a lack of communication between the Hilton Hotel and the company that I was working with in advance on the booking of my room and my credit card was charged, I had to wait before it would be reimbursed. The company was paying for the room. The hotel clerks had no message in their system to explain how that billing would work. While parking in the rear of the hotel, I noticed there was only one light working out of eleven. At night this could be dangerous for anyone, especially females. The escalator going up to the main lobby was out the entire stay from October 20-October 22.

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“Overpriced for the room you get”

We chose this place as our last hotel to stay in before the end of our vacation. We wanted to have the best experience we could have. Between 7 of us, we had 3 rooms on 3rd floor. Nobody was impressed. My toilet seat seemed like it was old and needed to be replaced. The air vents in each room lef… Mehr

We chose this place as our last hotel to stay in before the end of our vacation. We wanted to have the best experience we could have. Between 7 of us, we had 3 rooms on 3rd floor. Nobody was impressed. My toilet seat seemed like it was old and needed to be replaced. The air vents in each room left dark brown/black dirt all over the ceiling which gave us the feeling the place wasnt even clean. Beds were average, and the room felt average for an early 2000s hotel. The indoor pool was clean but it felt dirty since the bottom of the pool is all chipped and cracked/wore down. The ceiling tiles look like theyve soaked up as much moisture as they can take, and are ready to fall out. Hot tub was nice so we still enjoyed our time there. Police cruiser was in the parking lot all day/night so we felt more secure with our vehicle here. Keep in mind Parking does cost extra, and so does wifi. Overall, the stay was ok if the price was about 1/3 of what we paid.

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