Hotel Zessa Santa Ana, A Doubletree By Hilton

“Tanisha is a superstar!”

Tanisha was superb on the front desk. She went above and beyond by helping us me to print some important documents. She was helpful and friendly with problem solving in a timely manner. I am very grateful for her help and excellent help! Outstanding service!

“A Great Place to Refresh and Recover”

We were in Orange County most of summer 2024 for medical reasons, and most of that time, we were at the Zessa, which became our home away from home. The excellent front desk staff and management became like family, and went over and above to help us feel welcome. Huge kudos to Oscar, Wa-El, Tanisha… Mehr

We were in Orange County most of summer 2024 for medical reasons, and most of that time, we were at the Zessa, which became our home away from home. The excellent front desk staff and management became like family, and went over and above to help us feel welcome. Huge kudos to Oscar, Wa-El, Tanisha, Lorena, Andre, Sofia, and many more. Our seventh floor housekeeper, Amelia, made us feel like we were on a cruise ship with her attention to detail. With these great people taking good care of us, recovery from surgery was a breeze. The secured underground parking garage was also a benefit, as we brought our own car each time. Looking forward to our next visit, hopefully under better circumstances .. !

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“Nice amenities, accommodating staff”

I really appreciated the free shuttle to and from the airport. You need to call them upon arrival at the airport once you've gotten your luggage. It was a short wait. Going back to the airport, you need to tell the front desk staff in advance what time you plan to take the shuttle. It would've … Mehr

I really appreciated the free shuttle to and from the airport. You need to call them upon arrival at the airport once you've gotten your luggage. It was a short wait. Going back to the airport, you need to tell the front desk staff in advance what time you plan to take the shuttle. It would've been nice to have these and other logistics more clearly posted on their website as well as explained at check-in, or made available on a flyer in each hotel room. For example, on what floor is the fitness center and pool, is wireless internet free (yes, for basic but there's a fee for the premium version), etc. There's a microwave in the hotel store which guests can use. There's a fridge in the room which I appreciated. My first room was ridiculously loud because of the noise transmission through the door that connects two rooms. I heard seemingly everything going on in the next room- loud TV and non-PG rated noises I did *not* want to hear. I recommend requesting a room that does not have this connecting door. The staff were super accommodating by letting me switch rooms. The second room was quiet, as would be expected. However, the bathroom door was peeling which was a bit weird as I've never seen that at a hotel before. There was also a hair on one of the towels. The rest of the room was immaculate, though. I really appreciated the front desk staff who let me store my luggage and who let me check in a bit early when a matching room was available.

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