Holiday Inn Express & Suites Asheville Downtown, An Ihg Hotel

“Wonderful Hotel and Staff”

This was our first visit to Asheville after Hurricane Helene. Our heart breaks for one of our favorites cities. This Holiday Inn Express is always our go to hotel when we come to town, and it will continue to be. Breakfast is limited due to resources, the city is under a boil water advisory but the… Mehr

This was our first visit to Asheville after Hurricane Helene. Our heart breaks for one of our favorites cities. This Holiday Inn Express is always our go to hotel when we come to town, and it will continue to be. Breakfast is limited due to resources, the city is under a boil water advisory but the staff is sure to tell you about it and give you plenty of bottled water. The rooms are perfectly clean, the staff is still friendly, smiling, and attentive. Thank you to everyone at the hotel for welcoming us back and making us feel like we belong.

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“Excellent staff for the challenging circumstances”

We were stuck here due to Hurricane Helene with no power, running water, or cell service and the staff was incredible. Anthony and Ashley passed on any info they had, helped us plan a driving route with paper maps, got out any food they could, and just did whatever they could for multiple days for … Mehr

We were stuck here due to Hurricane Helene with no power, running water, or cell service and the staff was incredible. Anthony and Ashley passed on any info they had, helped us plan a driving route with paper maps, got out any food they could, and just did whatever they could for multiple days for a hotel full of people. It could have been a considerably worse experience if not for their patience, calm, and poise. When the hotel was running as normal, the rooms were a good size and clean. Breakfast was good for a continental hotel breakfast

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“Kindness & Professionalism in Chaos”

We were staying in this Holiday Inn Express when hurricane Helene struck. It was chaotic outside. Inside, we lost electricity, water, and Internet connectivity. While inconvenient, we were thankful to have a safe place to stay, and we are especially thankful for Anthony and Ashley, who in the midst… Mehr

We were staying in this Holiday Inn Express when hurricane Helene struck. It was chaotic outside. Inside, we lost electricity, water, and Internet connectivity. While inconvenient, we were thankful to have a safe place to stay, and we are especially thankful for Anthony and Ashley, who in the midst of all of this confusion, and while certainly concerned for their own family, friends, and pets, they remain calm, upbeat, helpful, friendly, and professional. These two are to be commended highly!

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“The calm in the midst of chaos”

We have stayed at this location before, and we were staying at this HI Express when the tropical storm (remnants of Helene) hit Asheville on the night of September 26th. This disaster is hard to comprehend because of the magnitude, but this hotel withstood the storm and became a safe place for us t… Mehr

We have stayed at this location before, and we were staying at this HI Express when the tropical storm (remnants of Helene) hit Asheville on the night of September 26th. This disaster is hard to comprehend because of the magnitude, but this hotel withstood the storm and became a safe place for us to stay until we could travel out. Though there was no electricity, running water, cell or data access, we were able to be safe, have bottled water and shelf stable snacks, and wait it out. I also want to call out Anthony (General Manager) and Ashley (Assistant GM) for being just incredible. Even though this was their community, friends and family affected by this storm, they were at the hotel and helping us. They were calm, shared valididated information as they recieved it, and maintained a level of professionalism and calm that was above and beyond. We know it will be a while before we can come back, but we look forward to when we can.

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