Bay Gardens Marina Haven

“Good location, comfortable stay.”

Took bed and breakfast option. Located within easy distance to bars, restaurants etc. Linked to a larger resort with more facilities and beach access. Regular shuttle provided to the resort - with drop off on way to shopping mall. Is also within walking distance (40 minutes) to the resort on one si… Mehr

Took bed and breakfast option. Located within easy distance to bars, restaurants etc. Linked to a larger resort with more facilities and beach access. Regular shuttle provided to the resort - with drop off on way to shopping mall. Is also within walking distance (40 minutes) to the resort on one side and the national trust site, Pigeon Island on the other.Decent value.

Weniger

“Hit and miss with a hint of fawlty towers”

Hit & Miss with a hint of fawlty towers. Well on the whole it wasn’t a bad stay at Bay Gardens marina haven. It seems very clear to us that they have some staff issues ( under staffed ). Certain days/evenings across our stay they were clearly under staffed resulting in big delays in food and bar s… Mehr

Hit & Miss with a hint of fawlty towers. Well on the whole it wasn’t a bad stay at Bay Gardens marina haven. It seems very clear to us that they have some staff issues ( under staffed ). Certain days/evenings across our stay they were clearly under staffed resulting in big delays in food and bar service, the bar closed early a number of times. On one occasion they hosted some sort of industry conference and the dining area at lunch time was essentially taken over by that so it was a late lunch for us. In particular I’d like to give a BIG thumbs up to Arnold Dwain Shawn and Shem who worked tirelessly to keep the rum / pitons and cocktails flowing whilst at times helping the restaurant out, also George the shuttle driver one or two of the other drivers can be unhelpful and abrupt. The cats appear at meal times not the best especially for those who have a dislike to cats around them. The hotel is in a great spot ( bar’s restaurant and mini mart close by ) and has a personal feel to it being small, if they can solve the staff numbers issues and improve customer service then I’m sure the service and overall experience would be great. We raised a few concerns with the local TUI rep regarding the hotel and we are still awaiting a response, it looks as though the hotel is not at all interested in customer service to resolve issues. We ask to speak to the manager and had no response. The management need to and must do better. The surrounding roads can be noisy at night so ear plugs might be a good call, also for the music being played into the small hours we think not hotel related.

Weniger

“Not perfect, but good value for money”

We mainly enjoyed our stay at Marina Haven. We were on a good value two centre package with Blue Bay Travel. Positive points - room was large, clean and comfortable; minibus running hourly to sister hotels was very useful, especially being able to use the clean private beach and sunbeds and towels … Mehr

We mainly enjoyed our stay at Marina Haven. We were on a good value two centre package with Blue Bay Travel. Positive points - room was large, clean and comfortable; minibus running hourly to sister hotels was very useful, especially being able to use the clean private beach and sunbeds and towels at the Beach Resort; we were able to eat at Bay Gardens Hotel near the mall for a change of scene; breakfast buffet was good with fresh fruit and yogurt most days and a varying selection of hot food; lunch snacks good; evening meals mostly OK to good, sometimes buffet and other times à la carte; being able to sit in a sheltered outside area to eat; most staff friendly and helpful. Negatives - first two nights sleep blighted by very loud music from outside the site (quiet the other five nights) - such a pity as we don't think the hotel will have any control over this; food service pretty slow on occasions; dining area a bit scruffy and small with furniture that is well past its best, and it's a thoroughfare between reception and one of the accommodation blocks. The location isn't exciting, but we liked being able to flag down public minibuses outside, which we used to get to Gros Islet and Castries; Gros Islet beach is actually walkable in about half an hour, and doesn't shelve steeply like Reduit beach does. One day we enjoyed walking along the beach from Gros Islet to Pigeon Island.

Weniger

“Hit and Miss”

Hit and miss. There are some good points and some not so good. Location, just across the road from Rodney bay Marina. Not on the beach. In a commercial area, set back off a very busy road. Road noise is minimal though. Our room 367 top floor; spacious, clean 2 good sized beds, room tucked away in … Mehr

Hit and miss. There are some good points and some not so good. Location, just across the road from Rodney bay Marina. Not on the beach. In a commercial area, set back off a very busy road. Road noise is minimal though. Our room 367 top floor; spacious, clean 2 good sized beds, room tucked away in a corner overlooking the pool. A bit quieter than other rooms, but 267 and 367 have the smallest balcony with only 1 chair. A local bar plays very loud Country and Western from 4pm -4am on Saturdays....bring ear plugs! Bar, great staff, Shawn ( sadly now left) Arnold and Sham worked tirelessly to ensure drinks kept flowing. Cocktails were good ( if a little sweet ) and wine Louis Fellipe was perfectly drinkable. Unfortunately once Shawn left the other staff had to cover shifts and became very tired. Food. Mostly buffet style. Some A la carte evenings. We booked with Blue bay travel and our package ( unlike Tui) didn't include food/ drinks at the sister hotels. Would have been nice to have more variety but probably not worth the additional fee. The hotel was happy to provide ( excellent ) packed lunch and a cool bag with drinks for days out. Food in general ok. Pool area. Pool is quite shady ( especially after 4pm when sun drops behind the hotel). My biggest complaint is the lack of sunbeds around the pool. 12 sunbeds... totally for the 35 rooms. Shuttle service to Beach and sister hotel ( near shops) runs hourly. Efficient. Trips. We did the Seaspray Catamaran day cruise to Soufriere. The day trip was good but a bit of a booze cruise! We also did the Champagne sunset cruise which was lovely with free flowing drink, a steel drum and sail up ( a bonus as it was Valentines day) Overall. This place has a good vibe. Deborah the manager is always on hand and the majority of staff are great. Reception generally helpful. However, it needs more investment in staff ( management take note) to avoid burnout. Balconies need a lick of paint. A few more bar stools, new outdoor furniture ( tables and chairs) and SUN BEDS!

Weniger