Equatorial Hotel Malacca

“awesome hotel”

Stayed 4 days 3 nights at Equatorial Melaka before closing for renovation, hotel was old from outside but inside its still a gem! check in was fast, staff was very friendly, room was clean and housekeeping did a good job, overall we had a pleasant stay here.

“Enjoyed My Stay!”

My girlfriends booked the club room for my hen's night and I must say, I really loved the spaciousness and cleanliness of the rooms. The club breakfast and tea were superb! Will definitely book the club room again.

“Pity they're shutting for Reno esp with staff like Shamshul ”

So often these business hotels are drab and dreary. But we booked 3 club rooms in this establishment so we could attend a church camp. There is no real point putting pictures since the hotel is closing at the end of the month for 2 years for a full revamp. But what I will say is this - the st… Mehr

So often these business hotels are drab and dreary. But we booked 3 club rooms in this establishment so we could attend a church camp. There is no real point putting pictures since the hotel is closing at the end of the month for 2 years for a full revamp. But what I will say is this - the staff are very good, incredibly accommodating under high pressure circumstances with high volumes of people (we had more than 1000 people attending.) And Shamshul is one of the staff that I think is indispensable. The night duty manager Shamshul went above and beyond in almost every single circumstance we encountered, from us not having a baby cot that we had pre-arranged ahead of time. He personally went to go get a cot fixed and dragged it by himself to our room. To assisting us with our car when we lost our car key! They helped clamp the car so no one could steal it. Naj, at reservations was also another excellent staff member - very on the ball and sharp. In fact, when I was puzzled by why my online reservations, he was the only one to spot that they had mistakenly been made in two hotels in different states in Malaysia, and helped me rectify that immediately. Even the bell boys and porters were always so friendly. You can see that all the staff that are really giving it their best go and holding the fort of grand Dame down. They seriously are the glue. I can only hope that all the staff go on to find great jobs over the next two years. They deserve it.

Weniger

“Great customer service to a great night”

I am pleased with the speed and accuracy of the front counter towards my check in which are excellent. The room was just okay and the room were definitely clean. Is just that it is going through the refurbishment and therefore not much they can do about the air conditioning. Overall is just okay.